Frequently asked questions


Travel-related Questions

Do I have to pay for my own transport expenses to Singapore?

  • If you/your organisation is able to pay for travel expenses

You may proceed to pay and purchase for your flight/train/bus tickets (and visa if needed).

  • If you have the means to finance your own travel first but will need to be reimbursed after the event

You need to pay your flight/train/bus tickets (and visa if needed) up front. After the program, you will get the value of the tickets reimbursed to your bank account. You will be reimbursed up to the flat rate for the city that you will be travelling to UNLEASH from, not accounting for the participant fee. Kindly upload your receipts onto the registration system for records. You will also have to submit all original hardcopies for your reimbursement at the onsite registration desk.

  • If you cannot pay upfront for flights and need help purchasing flights upfront

A scholarship application is required and we will contact you directly for this process.

Where can I find the list of flat rates?

The flat rates should have been sent to you via email. There is only one copy and there will not be any revisions. Please contact [email protected] if you have any questions.

What to do if the flat rate is too low?

The flat rate refers to a fixed amount of reimbursement fee which is specific to the country from which you are departing from. It is also the maximum amount claimable for travel expenses and if the price of your ticket bought is higher than the flat rate, you must be able to absorb and pay the difference.

Can I choose to buy tickets above the flat rate?

You can, but you will only be reimbursed up till the flat rate.

Do I need a visa, and if I do, when and where to request?

Please check out this official website to see if you need a visa.

What type of visa should I apply for?

Please apply for a tourist visa. Please write to [email protected] stating your First Name and Last Name on passport, nationality, gender, date of birth, passport number and passport expiry date if you need a letter for your VISA application.

When will I receive my letter for visa application?

You will be sent a letter to submit with your application within 48 hours of confirming your spot. Please wait after confirming your spot to receive this letter. If you still don’t receive it, please let us know and we’ll follow up.

What other forms or information do I need from UNLEASH to apply for a visa?

You should not need any other forms from UNLEASH to apply for your visa. Please double check that you are applying for a tourist visa. Any address or contact information is provided on the letter. Please write to [email protected] if you need additional support.

Can UNLEASH personally contact to the embassies to expedite the visa process?

Unfortunately, we cannot help expedite the process, but if you face problems beyond the waiting time for your visa then please contact us on [email protected] Do also write in to us if there are any issues raised from the embassy’s end.

Will UNLEASH cover my travel expenses to the visa office?

UNLEASH does not cover your travel expenses to visa offices. In few instances UNLEASH will help you cover your travel costs, but only if you are facing severe financial obstacles.

Will UNLEASH cover my travel expenses to the airport?

UNLEASH will not cover your transportation to the airport in your city.

Will UNLEASH cover airport transfers in Singapore?

Arrival airport transfers will be provided for all talents on 29th May, Tuesday, & 30th May, Wednesday, and departure transfers on 6th June, Wednesday, (if required) and 7th June, Thursday, up till 2000hrs SGT (GMT+8) only. In order for us to arrange your airport transfers, please be sure to update your flight details through our online registration system (for Talents who are buying your own tickets). Upon arrival at the airport, once you have picked up your luggage, please proceed to the exit and look out for an UNLEASH signage.

Will UNLEASH cover transportation during the event?

Transportation is covered throughout the event.

How long does it take to get to/from the airport?

It takes around 30 minutes by car to get from the airport to National University of Singapore (NUS) and vice versa.

Can I arrive later and/or leave earlier?

No. You must be present during the entire event. UNLEASH is a co-creation event and you must be present the entire time as you will be working with a team of other talents. The program starts on 30th May, Wednesday, 1400hrs, and ends on 6th June, Wednesday, 2000hrs SGT (GMT+8).

Where can I obtain more information on Singapore?

For more information on Singapore, please click here.


Money-related questions

How and when do I get reimbursed for my travel costs?

You will receive your reimbursement as a bank transfer after the program.

How do I pay the participant fee?

Your participant fee of 150 USD will be deducted from your flight reimbursement. If your travel costs are less than the cost of the participant fee, we will contact you separately about paying this fee.

Are the visa costs included in the flat rate?

No. The flat rate only reflects the maximum amount UNLEASH will reimburse for your flight ticket. 

Can UNLEASH help me with the outlay for my flight ticket?

In rare instances, the UNLEASH project can be helpful with the outlay. Please try to solve the outlay problem within your own network before stating your need for help during the application process. If you are selected as a talent, we will get in touch to ask for an application for a scholarship. If you do not meet the requirements for a scholarship, your spot will be given to someone else.

What is the cancellation/refund policy?

There will be no refund of the participant fee and reimbursement of travel costs for any no-shows or cancellation after accepting your spot. Any special cases will be reviewed on a case-by-case basis.



What is the last date for me to submit my full travel information on the registration website?

Please register/update your details by 4th May, Friday, 2359hrs SGT (GMT+8) latest.

Is there any penalty if I do not show up?

The participant fee of USD 150 and travel costs will not be refunded or reimbursed. This is to mitigate empty seats, where other talents could have an opportunity to attend the event instead.

Are substitutions allowed?

No, substitutions are not allowed.

Can I bring my family/friends along?

Unfortunately, family and friends are not permitted to attend by sessions, ceremonies or activities. Only a single-bed accommodation is provided so no guests would be able to stay with you.

Do I need to wear my badge/lanyard during the entire event?

Yes, badges must be worn during the entire event so that you can be readily identified as an attendee of the event and this would help us better facilitate the event logistically.

Do I have to attend all the sessions?

Yes, you will need to attend all sessions as you will be working on a team with other talents throughout the entire event.



Where will I be staying?

You will be staying in dormitories provided by National University of Singapore (NUS). Talents residing in Singapore will also have to stay in the dormitories provided by NUS.

Will males and females sleep in the same room?

No, participants will be divided by gender.

Do I need to bring towels, sleeping bag, etc.?

No, towels and bedding are provided. However please bring along your personal toiletries.

Will I be sharing a bathroom or toilet with others?

Yes, each floor will have shared bathrooms and toilets.

Can I book my accommodation elsewhere?

No, you may not. Please adhere to the accommodation provided for you.



I have certain dietary restrictions; will these be taken into consideration?

Yes. Prior to your participation, we will ask you to let us know what is your dietary restrictions.

Am I allowed to drink alcohol during UNLEASH?

Yes. However, please also note that drinking is banned in all public places from 2230hrs to 0700hrs SGT (GMT+8).



Can I call you if I have an urgent safety problem?

Yes, you can. During the event there will be an emergency number for you to call if you experience any problems. This will also be provided in the pre-travel information. You can also reach us at [email protected] if you need to contact us.


Information and Communications Technology (ICT)

Can and should I bring my computer?

Yes, we encourage you to bring your laptop, at your own risk.

I do not have a laptop, is that a problem?

No, that is not a problem. As an UNLEASH participant you are welcome, with or without laptop, but if you have a laptop, please take it with you.


Intellectual Property Rights

Who owns the Intellectual Property (IP) rights to the ideas/solutions after UNLEASH?

The participant ensures to the best of his/her knowledge that the submitted ideas, materials, and information are neither of confidential nature nor unlawfully obtained by the participant. In exchange for use of the platform, and to the extent that the participant’s contributions through use of the platform give rise to any intellectual property right interest, here under copyright, patent rights, design rights the participant understand that contributing any intellectual property (IP) to UNLEASH is at his/her sole discretion, and if any IP is incorporated into solutions then future ownership must be sorted out at the individual team level. However, UNLEASH does retain rights to use for publicity including to display, publish, broadcast, or communicate to the public.


Last Updated – 18 June 2018
*The information above is subject to change without prior notice